Become the least important person in your business.
Starting from $30,000 the Systems Concierge is a fast-track solution for businesses aiming to resolve system and team issues within 60 days.
Unlock Growth With Systems And Teams
Increase your business value by shifting from people-dependent to systems-dependent.
Are you working harder than ever, yet not making the progress you want in your business? Are you constantly overwhelmed by day-to-day tasks?
Your inbox is overflowing with week-old messages only you can answer, and new ones pile up daily. Your days are spent extinguishing fires or fielding constant "got a few minutes?" requests from your team and vendors. This happens because you're the operator of your business – not the owner.
As an entrepreneur, you've proven that your business works. But now, the problem isn't validating your business – it's you. You've become the bottleneck, holding your business back from reaching its full potential. No matter how hard you work, or who you hire, you can't seem to break through to the next level.
It's time to make a change. You can’t clone yourself, and you can't create more hours in the day. We can help you shift from being an operator to truly owning your business.
By implementing systems and processes, we'll empower you to delegate effectively, optimize team efficiency, and reduce your need to being involved in every detail. This transformation will free you to focus on strategic growth and achieving the vision you have for your business.
Remove The Golden Handcuffs of Daily Operations:
Remove bottlenecks with systems that ensure prompt email responses, efficient customer sign-ups, and consistent work quality without relying solely on your energy. Break free from the handcuffs of daily operations, enabling sustainable business growth.
Optimize The Team To Eliminate Errors and Assumptions:
Our systems eliminate room for error and assumption, ensuring consistent, high-quality results. This makes your business more valuable, scalable, and less reliant on expensive, high-demand problem solvers. We are all about enhancing your operational efficiency.
Work-Life Balance As A Well Rested, Low Stress Owner:
By implementing reliable systems, we enable you to delegate effectively and reduce your workload. Our processes ensure your team operates smoothly without constant oversight, giving you the freedom to enjoy life while maintaining high business outputs.
Reduce Dependency on A-Players and Centralise Knowledge:
Reduce dependency on highly skilled team members by building systems that turn any team member into a top performer. This ensures tasks are completed correctly every time, making your business resilient and less vulnerable to key member absences. Consistency wins repeat business and positive referrals, ensuring high customer satisfaction without your direct involvement.
Reduce Employee Turnover by Eliminating Daily Friction:
When we remove friction for your team, their lives become easier, which in turn makes life easier for owners and leadership. By creating clear, step-by-step processes, we reduce unknowns, boost team morale, decrease turnover, and ensure smooth operations, even in your absence. This leads to greater productivity and stronger company commitment.
Maximize Revenue and Profitability Without Increasing Complexity:
Once we've built fundamental systems and processes for your team and business, you'll be able to focus on expansion while reducing dependency on expensive, highly skilled team members. By lowering labor costs, minimizing errors, and retaining employees, our approach boosts profit margins and drives revenue growth without additional complexity, regardless of personnel changes.
A lack of systems is forcing you to work inside your business:
Every package is tailored to your business's specific constraints, whether it be team size, industry, complexity, existing systems, broken processes, or required involvement. Packages typically start at $30,000. Inquire to get started.
A lack of systems is forcing you to work in your business rather than on it, creating bottlenecks, inefficiencies, and a constant struggle to keep up.
By partnering with Systems and Teams, we'll develop the specific processes, procedures, and protocols you need to delegate effectively, optimize team efficiency, and reduce dependency on expensive problem solvers.
Process by process, this strategy enhances customer satisfaction, builds a scalable business model, and increases operational predictability.
Together in the next 60 days, we will help your team with clear processes, secure long-term business consistency, and free up time for strategic growth.
Clients of Systems and Teams can finally achieve the controlled growth and market-leading business they've always envisioned.
The Next 60 Days With The Systems Concierge
We've successfully helped over a thousand businesses streamline their operations and build efficient teams. Our Systems First Formula™ guides you away from costly tool-switching and constant team turnover, which drain productivity.
Let us establish a consistent, predictable operational machine for you, saving time and money while simplifying your team’s work. When their jobs are easier, yours is too.
Optimization
We optimize your operations, services and team for greater efficiency, productivity, and happiness. Reclaim an average of 4-6 hours per week per employee / founder.
Software Integration
We will integrate software solutions to simplify operations and automate tasks. By choosing the best industry options, we'll reduce monthly costs and streamline your workflow.
Process Extraction
We work with your team and A-players to extract and replicate proven processes, ensuring these successful methods are implemented across your entire team for consistent performance.
Standardise and Professionalise
We collaborate with your team to duplicate A-players, clone their creativity, and replicate decision-makers. By standardizing every aspect of your business, we ensure the highest and most consistent results.
Centralised Knowledge
We will design and build a centralized "team portal" that connects your team members to all essential processes. This will streamline communications, reduce meetings, eliminate repeat questions, and remove friction from daily operations.
Visibility With Accountability
We can create a system for true visibility over your numbers, process compliance, and key KPIs. This will instill accountability within your team and ensure everyone is aligned with important metrics.
Industries we've helped since 2018.
Accounting, Hospitality, Marketing, Renovation, Agencies, Wholesale, Interior Design, Coaching, Consultants, Signage, Real Estate, Counselling, Dog Walking, Credit, Alcohol, Telecommunication, Fitness, E-Commerce, Manufacturing, Immigration, Automotive, Childhood Centres, Skincare, Education, Legal Services, Airbnb Management, Media Buying, Fashion, Construction, Health Care, Publishing, Food Safety, Organisation, Electrical, Recruiting, Windows / Glazing, Tax Consultancy, Lead Generation, Plumbing, Self-Storage, Brokerage, Property Management, Parkour, Commercial Fuel, Branding Agency, Therapy, Auctions, Hotels, Wealth Management, Web Design, Packaging, Flooring, Mentoring, Investing, Retail, Painting, Roofing, Weddings, Auto Repair Service, Pool Maintenance, Live Events, Orthotics, Security, Software, Language Learning, Community Groups, University, Videographer, Cosmetics, Organization, Clinic, Writer, Medical, IT Management, Home Maintenance, Window Install, Marine Repair, Cleaning, Instrument Certification and Public Relations.
Stage 1: Launch Call
We start with an in-depth discovery dive into your business. We want to hear about the annoying, the ugly, and the frustrating aspects. We'll identify the root causes of your problems and begin mapping out our journey to transform your operations together.
To begin, we want to learn the history of your business. How did the service come about? Who designed it? What was the initial team structure like? We’ll look at margins, delivery times, and identify where things break down or where friction has been reduced. We’ll also uncover unknowns. We aim to understand your business's past as well as you do.
We conduct a thorough analysis of your operations, identifying inefficiencies through comprehensive questions, mapping of systems and leadership insights, often uncovering surprising bottlenecks that have just been accepted as normal.
Together, we'll define your success metrics, whether it's boosting productivity, enhancing team collaboration, or improving service delivery. Clearly identifying your goals allows us to tailor our approach to your specific needs. We'll also determine the optimal sequence for creating processes to ensure a smooth, frictionless journey.
Stage 2: System Design
Next, we'll dive into system design. We identify and implement plug-and-play processes that can benefit your business within 14 days. Then, we'll custom-write every process for you, extracting information from your team to replicate A-players, streamline admin duties, optimize operations, and remove friction.
We'll integrate our proven plug-and-play resources into your business. Tested across over 100 industries since 2018, these resources are designed to enhance performance within 14 days.
From there, we'll collaborate with you and your team to extract the best proof-of-concept methods. We'll provide a simple framework to capture expertise, ensuring a significant return on everyone's time investment.
While not always necessary, our team of software experts (experienced in over 100 industries) is on standby to fix, debug, set up, and solve any software or business automation issues or goals you may encounter along the way.
Finally, we'll begin writing every customised process for you. You'll have unlimited access to our entire team who will be extracting, designing and writing every process that your business needs in the correct sequence as defined in stage 1.
Stage 3: Fine-Tuning and Maintenance
In the final stage of our journey, we will continue to build, review, and optimize any processes or systems you need help with. We'll fix, update, and assist in moving your business from reactive to proactive.
We'll continue to extract, develop, build and install all custom processes and systems needed for your business. It's truly our goal to make ourselves irrelevant by getting you and your business to a place where you no longer need our services.
Whether it's supporting your team or meeting with founders, we'll be in your corner throughout your business journey.
We're just a message or call away, ready to review anything, help with team issues, identify causes of failures, analyze data, or define the next growth cycle. We're here as your partner to assist you when you need us.
We'll collaborate with you to transition your business from a reactive, day-to-day problem-solving approach to a proactive, future-focused strategy. By filling the right roles and developing the appropriate systems to support them, your day-to-day life will become easier as the business grows.
Finally, we'll focus on your personal vision for the future of your business. Do you wish to exit but retain ownership? Sell your business for a payout? Continue working but only on tasks you enjoy? Act as an investor rather than an operator? Take 90-day holidays each year?
Whatever your goal, we have a process roadmap to get you there, just as we have for over 1,000 clients since 2018.
Frequently asked questions:
This is an investment into your business and every business investment should be a well-informed and educated decision.
That's why we've compiled every question we've ever been asked to help guide you.
Regardless of the size and scope of your business, Systems And Teams can cater to a diverse range of clients—from small startups to multimillion-dollar corporations. We have successfully helped businesses at various stages of their journey achieve their goals through our tailored packages. Hear about our clients success here.
Jamie and his team will personally write out all of your processes, procedures, protocols, and systems. This will be informed by your conversations with Jamie, as well as direct insights from him to your team. We use a unique process to capture your expertise, creativity, consistency, and skillset, and then store it within a process that anyone on your team can utilize.
Once all the necessary information is extracted, Jamie and his team will document and write each of your processes one by one, sending them to you for review. If any changes or adjustments are needed, we will implement them as quickly as possible. This allows Jamie and his team to complete hundreds of processes each week for your company, ensuring that your organization’s processes won’t take years to develop but will be completed in a matter of weeks.
These processes will be engineered based on what is actually happening within your company, rather than on assumptions or external suggestions of how things should be done.
When it comes to accountability, the first step is determining if there’s even a need to hold you accountable. Since we handle everything—from process creation to extracting expertise from your team, drafting procedures, and integrating software—there’s very little for you to be accountable for. Our job is to take most of this off your plate, so you don’t have to worry about it.
That said, if there are tasks that require your input, we’ve designed them in a simple, “color-by-numbers” format, making it easy for you to provide what we need. With over seven years of experience, we’ve perfected a frictionless process creation system that requires minimal time from our clients, making your accountability on this side extremely low. In short, we take care of everything for you.
If you're ready to get started and become a client of Systems and Teams, the next steps are straightforward. First, we'll ensure we've had a conversation with the key decision-makers to confirm the scope of work. From there, we can establish timelines, a budget, KPIs, and identify what needs to be created, optimized, improved, or whether new hires are required for your company.
If any of these details are unclear, don’t worry—we have a process to extract the right answers as we onboard you. After your enrollment, you’ll receive a launch call. The onboarding process itself takes no more than 30 minutes and will provide us with additional insights about your KPIs, goals, and what you want to achieve through this engagement. After that, you’ll be directed to schedule your launch call.
On the launch call, you'll meet with Jamie Stenhouse, who will help determine the root causes of your challenges, what needs to be created, and in what sequence to ensure things improve quickly. From there, you'll receive instant resources that you can start applying immediately to address your current company and team issues, as well as analytical tools to uncover further information that we need to begin drafting your company's processes. This can happen as early as the second or third week.
To recap, the process is simple: confirm the scope of work, enroll, complete onboarding, schedule your launch call, and then Jamie will help you get straight to work.
Speed, convenience, quality, and a tested methodology—these are the pillars of what we offer. While you could rely on search engines, industry handbooks, or attempt to piece together information from hiring guides, optimization strategies, process design, system integration, cultural management, and leadership procedures, we've already distilled all of this for you. Over the past seven years, our dedicated Research Institute has tried and tested thousands of approaches across every industry imaginable, refining solutions to solve these exact problems.
Our expertise in optimization and process design will help you achieve your goals faster. You could, of course, spend months reading books, searching the web, or using AI tools to try and build something yourself. But keep in mind, the quality of that work will be skewed, as you’ll only be applying what you think is relevant to your industry. We, on the other hand, draw from best practices across 100 different industries and tailor them to your company and team size, ensuring a seamless fit.
We've yet to see a company successfully sustain long-term growth by relying solely on Google searches, books, or AI tools to build their systems. The sheer volume of information and conflicting advice out there is overwhelming. The time, effort, and energy required to sift through all of it, figure out what works, and implement it in the correct order—while also living your life, enjoying personal pursuits, and running your company—can make success feel out of reach.
Instead, we recommend letting us handle it all for you, delivering effective, tailored solutions in a matter of weeks, not months or years.
Time horizons range from 2 to 10 weeks, depending on the complexity of your business. For multinational chains with multiple departments, we can move quickly, writing up to 150 processes a week. These processes will create leverage and time for you and your team.
Many business owners mistake checklists and videos for complete systems. We teach the science and art of building effective business systems by focusing on eliminating assumptions and solving problems before they arise, ensuring that your processes are robust and efficient.
This misconception often arises because business owners believe they have systems and processes or have attempted to implement them in the past. However, many have never had the opportunity to study process engineering or business system design in-depth, as they are busy running their business. This is where Systems and Teams comes in—to either assist you and your team in mastering the essential skill of system building or to handle everything for you.
You can learn more about our approach to building true business systems (not just what everyone thinks are systems) by visiting our Methodology page here.
Not necessarily. If your current systems produce the desired outcomes, we can help optimize and improve them. However, if you are dissatisfied with your systems, we can assist in rebuilding them from scratch. Our methods ensure efficient system development, saving time and resources.
Typically, taking the route of hiring someone internally to create processes will take longer, cost more, and result in lower-quality outcomes. Here’s why:
First, the hiring process itself can take 2-3 months, including writing job ads, conducting interviews, screening candidates, and onboarding them. This is all before the actual process creation even begins. If you’re hiring someone of the same caliber as our team, it will take time to find the right fit.
At Systems and Teams, we have a proven process for creating high-quality, streamlined workflows. Internal hires, however, often get caught up in distractions, reporting, and day-to-day company operations, which makes it hard for them to be objective. They might also gloss over important details, assuming everyone knows certain things—this is called contextual understanding. When processes are missing this, they can be ineffective for new team members who aren’t familiar with the company’s internal knowledge.
We design processes to be so clear that anyone, even someone with no prior experience, could follow them. Internal team members, on the other hand, may inadvertently create flawed processes that rely too heavily on prior training or implicit knowledge.
Hiring internally also incurs greater costs, both in terms of capital and time. You’ll face hiring costs, training expenses, potential revenue losses, unproductive teams, customer complaints, and rework from incorrect processes. These inefficiencies add up and can significantly hurt your business.
That’s why we recommend taking the easier and more effective route: work with a company like Systems and Teams, with a proven track record of creating over 10,000 high-quality processes across various industries and cultures. Our experience ensures that you get the best processes, built to optimize your operations from the start.
The time commitment required from you will largely depend on how quickly you want the project to move forward. While we can handle most of the workload, minimal involvement from you may slow down progress, as we'll still need input, analytical insights, and other crucial factors to ensure we’re aligned.
Typically, clients who can invest 2-4 hours per week during the first few weeks see substantial returns in optimization, with the initial stages of process design taking shape. The more time you can dedicate, the faster the project will progress.
Some clients assign a team member to manage the project, and our team is more than happy to collaborate with them. If you'd like to remain involved, we recommend setting aside at least 1-3 hours per week, or more if your project has unique or complex elements (which we’ll notify you about).
If you're able to contribute consistent time each week in the early stages, you’ll see significant results.
"I'm learning that even if I start small but improve each day it is better than low to no improvement.
Oh boy! I can be a creative so this section was a real eye opener. This module helped me focus on long term goals and encouraged me to learn more from actively listening."
Emma H
"I have gone from working 80-hour weeks to working less than 40 hours a week and spending more time with family."
Peter N
"Just 4 months after I started with the modules, our revenue started to ramp up. I'm happy to report that we are now making more than double the revenue and profit compared to last fiscal year. The numbers are also much more stable and predictable. I also took several vacations and the processes I set up still worked well most of the time. Thank you very much for all that you've done!"
Ken C
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With experience assisting over 1,000 businesses across 100 industries, we can determine if we're a good fit.
Take 10 minutes to complete our application process, and a team member will review your current KPIs to see how we can help. Click the button below to submit your business application to Systems and Teams.
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If you're ready to begin, click the button below to pay your deposit, submit the onboarding document, and book your launch call.
During this call, we will review objectives and confirm the budget, typically starting at $30,000. From there, we will start systemizing your business within 3 to 8 days.
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