What We Do
We build true operating systems to scale any business, create time, increase profits, reduce errors and generate consistency.
Consistency and Predictability
At Systems and Teams, we aim to tackle the foremost challenge every business owner inevitably encounters: achieving consistency and predictability.
The traditional wisdom of 'getting the right people on the bus' and 'only hiring A-players' is no longer sufficient. Today, the world abounds with businesses offering excellent services and products but lacking consistent performance, often due to an over-reliance on individual team members.
Systems and processes are the essential gears of any business, and we're here to fine-tune your operational machine. At Systems and Teams, we go beyond mere documentation. We've mastered the art of creating predictability in any business, ensuring smooth operations no matter who's in charge. Our approach is hands-on as we collaborate with you on optimization, team management, process design, system building, technology integration, and business management.
We make you the least important person in your business.
It has been said that great companies are not built by extraordinary people, but by ordinary people doing extraordinary things. And for ordinary people to do extraordinary things, a system is absolutely necessary in order to compensate for the disparity and natural variation between skills that people have, the experiences they've encountered, and the skills your business needs.
In this context, the systems become the tools your people use. It is extremely difficult to produce a consistent result in a business that depends on extraordinary people...and of course, what happens if they leave?
By intentionally designing your systems and processes to be operable by anyone, you create a reliable, money-making operation that delivers predictable results to your customers, no matter who's in charge.
We'll help you build practical, user-friendly systems that simplify your team's work, which in turn, simplifies yours. Our ultimate aim is to make you the least important person in your daily operations.
Identifying chaos and
hidden normalised friction.
Many growing businesses experience chaos in daily operations, which typically presents as missed deadlines, poor transparency, and an overall feeling of disarray.
These challenges are commonplace whether you are in the dynamic phase of scaling up, grappling with compartmentalized teams, or confronting the issue of inadequate oversight into daily operations.
Locked Knowledge
Is your business stuck in a perpetual cycle of training because expert knowledge is locked within the minds of experienced team members? As your business grows beyond these experts, this hidden knowledge creates more friction and hinders scalability.
Recurring Dependency
This occurs when a business constantly relies on A-players to solve problems or complete tasks. This dependency makes the business vulnerable to disruptions when these key individuals are unavailable.
The Golden Handcuffs
An owner who must always close deals, talk to clients, make decisions, or fix ruined projects is typically chained to the business. Although profitable and successful, this constant involvement is known as the golden handcuffs, limiting the business's true potential.
Weekly Inconsistency
Many growing businesses experience chaos in daily operations, which often manifests as missed deadlines, poor transparency, and an overall feeling of disarray. This weekly inconsistency disrupts productivity and hinders long-term growth.
Excessive Communications
Businesses that rely heavily on Slack, team meetings, or internal communications often have a significant process gap. Information should be integrated into systems, not just communicated verbally, to enhance efficiency and reduce time spent on unnecessary communication.
Chronically Delayed
When tasks are consistently overdue and then rushed, it leads to errors due to a lack of clear processes. This inefficiency disrupts workflow, causing frustration within the team and undermining the business's reliability and reputation.
What does hyper-systemization look like?
Meetings Become The Exception
When meetings become the exception rather than the norm, your processes and systems are so well-defined that daily operations run smoothly without constant check-ins, allowing your team to focus on productive work instead.
Training-Free Team Operations
Team training is no longer needed because your systems and processes are so comprehensive that new team members can quickly integrate and perform effectively without extensive training sessions.
Less Work With More Profits
Your team will experience fewer errors and reworks, leading to happier, more proactive teams and significantly higher profitability with less effort. This will also increase your business's capacity without the need for additional hiring.
Remove Reliance
The business operates seamlessly, and anyone can take over any role without delay or excessive training, thanks to systems and processes that solve problems for the team before they encounter them.
90 Day Holidays
Taking 90-day holidays is possible because you're removed from daily operations. Decisions are duplicated as if you were there, problems are virtually non-existent, and the team doesn't notice your absence.
The Business as an Asset
A business that is an asset has consistent performance, increased profitability, and seamless operations without reliance on specific individuals. It allows the owner to act as an investor and fall back in love with their business and the craft of their work.
Increased RPE (Revenue Per Employee)
With dramatically increased revenue per employee, your business achieves higher profitability and efficiency, allowing each team member to contribute more effectively. This increased revenue provides the headroom to take bigger investments into growth.
More With Less
Achieve more output with less input: more revenue, profit, opportunities, and market share, all in a constant, predictable flow that allows you to control the business rather than it controlling you. All of this with less work, time, costs, and fewer team problems.
Daily Consistency
Smooth, predictable operations where tasks are completed correctly and on schedule. A controlled environment where everyone knows their roles, reducing stress and increasing reliability across the team. There’s no need for excessive questions, only celebrations.
Whether you dream of taking extended vacations, selling your business, or scaling it into an industry leader, our approach ensures consistency and predictability through Systems and Teams.
Six Areas For Operational Excellence
Instead of spending the next few years acting as a firefighter in your business as you figure it out alone, we'll save you from the time, money, and stress of trial and error when you switch from “business operator” to “business owner”.
Explore the 6 core system areas where we can reduce friction and drive growth for your business. No specific order of these is required.
Optimize your operations, services, and team for greater efficiency, productivity, and happiness. Reclaim an average of 4-6 hours per week per employee / founder.
Foster accountability and transparency across teams by reducing meetings, emails, and time on Slack. Cultivate ownership and a team-wide commitment by making information and skills accessible to all.
Eliminate assumptions and ambiguity. Our Perfect Process Method™ replicates the effectiveness of A-players, duplicates decision makers, and clones creativity.
Streamline your hiring process by reducing time spent on applications and interviews. With our systems-first approach, focus on attracting the right person for the right system, rather than role-first hiring.
Begin to run your business like an operator and an investor. Develop dashboards, operational systems, and KPI levers that enable your business to function with clock-like predictability.
Integrate our top-performing sales systems to easily boost revenue per employee with less effort. This integration also provides increased visibility to identify and address sales problems before they escalate.
"Everything is going very well. I'm loving the resources, I think I found you just at the right time for business. I've already noticed the trends for some quick improvements."
Tristan G
"I am extremely pleased with the content and depth of the material, and I am enjoying the training. This program is what I needed at this
time, and I am very grateful that you and your program came along
when it did."
Bryan A
"I am enjoying the classroom sessions and we have implemented numerous changes with our current employees the past two weeks. By observation we found several individuals who were more suited."
Tanya L
Overwhelmed by Your Business?
Take The Systems Health Benchmark Assessment.
Provide 22 data points for a personalized business report. This benchmark assessment evaluates whether your business operations rely on individual personnel or structured systems and assesses your business's scalability.
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