How we work
Our service is called Systems Integrator: we document how your business actually runs, done with you, so your team can run it without you.
Each one is built so your team can do the job your way without asking you. The video, the words and the images come from the same steps, so they always agree.
A video of the job
Recorded as the person who does it best works through a real job, and split into the same steps as the written process.
Every step written out
Written in the order the job is done, in the words your team already uses.
An image for every step
A photo or screenshot of each step, marked up to show what to click, pick up or check.
The checks that matter
The few points that must not go wrong, and what to do if they do.
Roles and the hand-off
Who does the job, and who it goes to next.
Kept current
When something changes, or a question shows a gap, we update the process so nobody has to ask twice.
Every finished process has each of these layers.
Example 1 of 5
Most people watch the video once, then work from the marked-up images and read only the step they need.
Already have some SOPs?
Bring them. Most are a checklist, a document or a screen recording, and each one leaves gaps your team fills in their own way. We start from what you have and turn each one into a complete process. That’s part of the same price, like every other job you hand us.
If you’d like us to look at what you have before you commit, book a 90-minute consulting session with Jamie. The fee comes off the main service if you go ahead.
People who know a job well skip the steps they take for granted. Our team asks about those steps and builds a process someone new can follow.
Your part
2 to 4 hours a week
Our part
The documenting
The steps for each job you hand us, in order. Each arrow shows who the work goes to next.
Six stages. How long it takes depends on your business and how much you want documented, so we discuss timing on the call.
01
The first conversation
Where your business still runs through you, and what to document first.
02
The launch call
We agree the priorities: short, repeated jobs first, sales last.
03
You show us the work
You or your best person walk us through each job once, 2 to 4 hours a week.
04
We document it
Each job becomes a complete process, checked against your standard.
05
We help install it
The processes go where your team already works, or we keep them for you.
06
We keep it current
Regular check-ins, and updates whenever something changes.
Our team captures and documents your processes. Jamie built the method and leads the work. You start with a launch call, then regular check-ins keep the work moving.
When something changes or a problem comes up, tell us and we’ll take care of it.
Jobs owners often start with
Documenting the work is the core of the service. We also tell you what to document first, and how to make it stick.
What to document first
The short, repeated jobs that free you up fastest. Sales last.
Before you hire
Document the job first, so the new person learns it from day one.
Why your team ignores the SOPs you have
They’re hard to find, slower than asking or full of gaps, or nobody expects them to be used.
How to lead so they don’t need you
How to turn each question from your team into an update to the process.
How to step away
How to plan time away, and find what still isn’t documented.
Scorecards and KPIs
If you need them, a one-page scorecard with the few numbers that show whether the work is on track.
Each finished process can be added to the tool your team already uses, as a task they open and follow when the job comes up. Or we keep them for you.
We don’t sell, set up, connect or move tools.
| Compared on | Hire an operations manager | Do it yourself | A course or templates | ChatGPT or Claude | Systems and Teams |
|---|---|---|---|---|---|
| Who documents the work | They do, after learning it from you | You do | You do | It guesses | Our team |
| Your time | Months of handover | Evenings and weekends | Hours of lessons, then the work | Hours of fixing its drafts | 2 to 4 hours a week |
| Built from how your business actually runs | Partly | Yes, if you finish | No, generic | No, generic | Yes |
| Video, written steps and an image for every step | Rarely | Rarely | No | No | Yes |
| Kept current | While they stay | If you find time | No | No | Yes |
| Guarantee | No | No | Sometimes | No | To your standard, or you don’t pay |
Why not just use ChatGPT or Claude? Even the best prompt produces an average of what they’ve read online, with guesses wherever they don’t know your business. Your team is handed a page of text, with no video of the job and no marked-up images.
The guarantee
We judge every process against the recordings and examples you gave us. If one falls short, we revise it at no charge. If it still isn’t right, you get a full refund.
How to claim it
Tell us which process falls short and why. We revise it first. If it still doesn’t meet the standard of quality, usability or accuracy you need, we refund you in full.
Who it’s for
Most of our clients have a team of 5 to 25.
Accountants, Addiction support services, Advertising agencies, Aerospace companies, Affordable housing organisations, Aged care homes, Agricultural contractors, Agronomists and farm consultants, Amazon sellers, Appointment setting companies, Arborists, Architects and building designers, Artists, Auction houses, Audio visual and smart home installers, Audit firms, Autism and behavioural therapy providers, Auto body shops, Auto parts suppliers, Bathroom renovators, Beauty salons, Bin cleaning companies, Biotech companies, Birth coaches, Bloggers and content creators, Bookkeepers, Branding and creative agencies, Building maintenance contractors, Building permit services, Building products manufacturers, Building suppliers, Building surveyors and inspectors, Business coaches, Business consultants, Buyers agents, Cabinet makers, Cabinet refinishers, Calibration laboratories, Car dealerships, Career coaches, Carpenters, Carpet cleaning companies, Charities and community organisations, Childcare centres, Children’s therapy clinics, Chiropractic clinics, Churches, Civil contractors, Clinical trial sites, Clothing brands and boutiques, Coffee importers, Commercial cleaning companies, Commercial real estate brokers, Computer and phone repair services, Concrete pumping companies, Concreters, Construction equipment hire companies, Consumer law firms, Consumer product brands, Cosmetic clinics, Counselling and therapy practices, Credit repair companies, Criminal defence lawyers, Crowd control barrier manufacturers, Custom lighting makers, Cybersecurity and data protection firms, Dance studios, Day spas, Dental practices, Design and build firms, Disability support providers, Dive equipment specialists, Dog walking and pet care services, Drainage contractors, E-commerce agencies, Earthmoving contractors, Electrical and data cabling suppliers, Electricians, Electronics manufacturers, Email marketing agencies, Employee benefits consultants, Engineering firms, Entertainment agencies, Entertainment lawyers, Environmental charities, Equestrian equipment suppliers, Estate planning and probate firms, Event medical services, Event planners, Event production companies, Export consultants, Exterior cleaning companies, Facility management companies, Family entertainment centres, Farms, Finance brokers, Financial advisers, Fire protection contractors, First aid and medical training providers, Flight schools, Flooring companies, Florists, Food and farm certification auditors, Food manufacturers, Food safety consultants, Foundation repair companies, Freight and shipping companies, Fuel distributors, Functional medicine clinics, Furniture wholesalers, Glass fencing and balustrade companies, Golf coaches, Grant writers and non-profit consultants, Grocery stores, Gutter cleaning companies, Guttering companies, Gymnastics clubs, Gyms and fitness studios, Hair salons, Handyman and home maintenance services, Health and safety consultants, Healthcare consultants, Heating and air conditioning companies, Heavy machinery mechanics, Home builders, Home care providers, Home exterior contractors, Hot tub and spa companies, Hotels, Immigration lawyers and consultants, Industrial equipment companies, Insurance brokers and agencies, Intellectual property firms, Interior designers, Irrigation companies, IT consultants, IV therapy clinics, Jewellery brands, Knife makers, Laboratory equipment suppliers, Labour hire companies, Landscape designers and architects, Landscapers, Language schools, Law firms, Lawn care companies, Lead generation agencies, Leather goods makers, Lifestyle and adventure clubs, Marine repair services, Marketing agencies, Martial arts studios, Mechanics and auto repair shops, Medal and award makers, Medical centres, Medical staffing agencies, Medical supply companies, Merchant services providers, Metal fabricators, Mortgage brokers, Music schools, Naturopaths, Neurofeedback clinics, Notaries, Nutritionists, Occupational therapy clinics, Online business managers, Online course creators, Online stores, Optometrists and optical stores, Orthotics providers, Outdoor play providers, Outsourced CFO firms, Outsourced sales agencies, Packaging design companies, Paediatric clinics, Painters, Parkour gyms, Party and event hire companies, Paving contractors, Performance coaches, Personal branding coaches, Personal injury lawyers, Pest control companies, Physiotherapy clinics, Pilates studios, Plasterers and drywall contractors, Plumbers, Podcast and media companies, Pool maintenance companies, Printing companies, Private equity and investment firms, Private schools, Product design firms, Professional organisers, Promotional merchandise companies, Property developers, Property investment advisers, Property managers, Property project marketers, Psychiatry practices, Psychological testing services, Public relations agencies, Publishers, Pump and pipeline companies, Pump and water tank manufacturers, Real estate agencies, Real estate investors, Real estate photography companies, Recruitment agencies, Regenerative medicine clinics, Renovation builders, Retail display and brand activation studios, Retreat organisers, Roofers, Roofing suppliers, Room rental operators, Sales training companies, School program providers, Security installers, Self storage companies, SEO agencies, Serviced apartment operators, Share trading services, Short-stay rental managers, Sign makers, Skate shops, Skincare and cosmetics suppliers, Solar and renewable energy installers, Sports clubs, Stonemasons, Stove and fireplace installers, Strata and building managers, Synthetic grass installers, Tattoo studios, Tech companies, Telecommunications companies, Theatre companies, Thrift and consignment stores, Trailer parts manufacturers, Training companies, Travel agencies, Truck driving schools, Tutoring companies, Tyre shops, Universities and colleges, University admissions consultants, Veterinary clinics, Video production companies, Vintage and antique stores, Virtual assistant agencies, Vocational training providers, Waste and recycling companies, Water and fire damage restoration companies, Water filtration companies, Waterproofing companies, Wealth coaches, Web design agencies, Web hosting companies, Wedding and event decor companies, Wedding and event DJs, Window and glazing companies, Window tinting companies, Writers and copywriters, Youth care services, and Youth development organisations.
“It changed my business.”
Manufacturing
Nicholas R
Online education
Practical and usable from the start, and transformative since.
“I’ve found this new approach really practical and usable ... [it] has been really transformative. So thank you!”
Result: Practical and usable
“Everything is running well. I’m really happy about it.”
Wealth building
Book a call and bring the one problem you most want fixed. We find what to document first, and if we’re a fit, you get a fixed price on the call. You leave with a plan either way.
To your standard, or you don’t pay1,121 businesses since 201796 industries24 countries
